Smart dock orchestration for The Star Queen's Wharf.
The Star Queen's Wharf Brisbane uses MobileDOCK with DDI Labs automation to validate arrivals, identify vehicles, monitor dock movement and control access across a complex urban precinct.
The Star Queen's Wharf
Entertainment precinct · Brisbane CBD
A high-demand dock inside a constrained CBD precinct.
Queen's Wharf Brisbane combines hotels, restaurants, retail, gaming and public spaces in a landmark riverfront precinct. The dock environment has to serve a diverse supplier base while keeping traffic moving safely through limited space.
The Star needed consistent booking validation, tighter vehicle access control and better visibility of arrivals, bay activity and internal movements without adding manual coordination overhead.
MobileDOCK booking control with DDI Labs automation around the dock.
MobileDOCK manages supplier bookings and access rules, while DDI Labs adds licence plate recognition, local video processing and real-time monitoring across entry, exit and internal dock zones.
Supplier bookings
MobileDOCK provides a structured booking workflow for inbound suppliers, approved arrival windows and controlled dock access.
Licence plate recognition
DDI Labs automation identifies vehicles at entry, exit and internal zones, reducing reliance on manual checks and intercom workflows.
Driver QR check-in
Drivers get a consistent arrival experience while the precinct validates bookings and keeps the access process moving.
Bay and movement visibility
Real-time monitoring supports bay availability, internal vehicle movement visibility and faster operational decisions.
More predictable dock flow with less manual gate control.
The combined workflow improves control before vehicles arrive and while they are on site. The result is better throughput, less congestion pressure and stronger compliance for one of Brisbane's most complex mixed-use precincts.
More controlled arrivals
Structured bookings and automated validation make vehicle movements more predictable across a constrained CBD dock environment.
Reduced congestion risk
Automated access and better dock visibility help reduce queues and avoid congestion spilling into the surrounding precinct.
Stronger compliance
Booking validation, digital check-in and access rules help ensure only authorised vehicles enter the dock environment.
Lower manual load
Teams rely less on manual coordination, intercom checks and reactive bay allocation during peak activity.
Control, safety and visibility across a complex operating environment.
Automated vehicle identification helps the team reduce manual checking and keep authorised vehicles moving through entry, exit and internal dock areas.
James Heales
Dock Supervisor, The Star Queen's Wharf
The operational team gains clearer control over vehicle movements before arrival and once vehicles are on site, supporting safer flow through a busy CBD precinct.
Esi Malekizadeh
Warehouse and Logistics Manager, The Star Queen's Wharf