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Axis Store Reporter — end of life 31 January 2026
The Axis Store Reporter replacement built to keep your history
CountIQ is the direct replacement for Axis Store Reporter. It runs on the Axis cameras you already have, and our team imports whatever Store Data Manager history you can recover, so your year-on-year comparisons carry over.
30-day trial · up to 2 cameras · no credit card
Axis Developer Partner
50+ enterprise clients
98% client retention
Australian data hosting
Real CountIQ dashboard
Support ended more than five months ago. Every week without a working counter is a week of data you cannot get back.
Close the gap — start counting againWhere you are now
Store Reporter went dark. The clock is still running.
If your organisation runs Axis people counting cameras, the end of Store Reporter did not just remove a dashboard. It stopped the record you rely on — and the cost compounds the longer it stays down.
Support ended, and it is not coming back
Axis Store Reporter reached end of life on 31 January 2026. There are no more updates, no fixes, and no vendor support — every month you run it is a month on an unsupported tool.
The data gap grows every week
For every week without a working counter, that is a week of entries, occupancy, and trend data you cannot go back and recover. The longer the gap, the weaker your year-on-year comparisons become.
Your history is stuck in Store Data Manager
The counts you have collected for years sit inside Axis Store Data Manager. Switch to a generic tool and you start again from zero, losing the baseline that made your reporting worth reading.
The part most replacements skip
Bring your history across, not just your cameras
Most tools hand you a blank slate. CountIQ does not have to. Axis Store Data Manager is no longer accessible now that Store Reporter has ended, so history cannot be pulled from it directly. But if you exported your counts while it was live, or your Axis account manager can retrieve them, our team imports that history into CountIQ so your baselines and year-on-year comparisons carry over.
- Works from the export you already have, or the data your Axis account manager retrieves.
- Year-on-year and like-for-like comparisons carry over instead of resetting to zero.
- Handled by our team as a service, not a file you have to wrangle into a new tool.
How the move works
From Store Reporter to live counting, without a rip and replace
No new cameras, no parallel hardware project. The migration is a software switch on the Axis coverage you already have, with the data import done for you.
01
Start a free trial on two cameras
Connect a compatible Axis camera and see live counts the same day. No credit card, no billing unless you continue.
02
We confirm compatibility
Our team checks your cameras against Axis Object Analytics and legacy Axis People Counter firmware, so you know exactly what is supported before any wider rollout.
03
We import the history you can recover
This is the part most replacements skip. Store Data Manager is no longer accessible, so this works from an export you took earlier or data your Axis account manager retrieves. Send it over and our team loads it into CountIQ, so your baselines carry over.
04
Go live with dashboards and scheduled reports
Live occupancy, per-camera alerts, multi-site views, and automated email reports replace the dashboards you lost — with ongoing support behind them.
Side by side
Axis Store Reporter vs CountIQ
A like-for-like replacement on the features you relied on, plus the things Store Reporter never did.
| Feature | Axis Store Reporter | CountIQ |
|---|---|---|
| Vendor support | Ended 31 Jan 2026 | Ongoing |
| Runs on existing Axis cameras | Yes | Yes |
| Real-time updates | Batched, ~15 min | Live data |
| Historical data migration | No longer accessible | Imported from your export |
| Alerts and notifications | No-data alert only | Per-camera and occupancy alerts |
| Data sovereignty | Europe | Australia — Eastern |
| AI-powered insights | Not available | Included |
“Making use of the AI platform developed in consultation with DDI Labs has significantly reduced the administration requirement on our site teams.”
Multi-site operators already run CountIQ on their existing Axis cameras — including a public hospital network monitoring occupancy across 20+ Axis cameras with DDI Labs.
Read the hospital network storyPick your path
Prove it yourself, or let us plan the move
Most teams start with the free trial to see real counts on their own cameras. Multi-site operators with a large history to migrate often start with a call.
For larger migrations
Book a migration call
Best for multi-site estates, a large Store Data Manager history to import, or a mixed camera fleet. We confirm compatibility and scope the import for your sites.
FAQ
Migrating off Axis Store Reporter
Not ready to trial yet?
Get a migration plan for your sites
Enter your work email and we will send a plan for moving off Axis Store Reporter, including how the Store Data Manager history import works for your camera setup.
Prefer email? Reach the team at sales@ddilabs.ai.
Get your counting back — and your history with it
CountIQ is the Axis Store Reporter replacement built by an Axis Developer Partner. Start on the cameras you already have, and let our team import whatever Store Data Manager history you can recover.